Thank you for contacting Learning Compass Support!

Here are some Frequently-asked Questions that may help you now:


Registration and Login Questions

  • Expired Link
    • This error message appears when you click an activation link you have already used from an old email. Delete that email, and from now on, use https://bd.com/LearningCompass  to log in.
  • Not Permitted to Register
    • This error message appears when you attempt to register using a personal email address in the customer-only web sites. Select Learning Compass from the first drop-down list at the top.
    • If you are a traveler, contractor, student or otherwise do not have an email account issued by a BD customer facility, you must use https://bd.com/LearningCompass  to register and log in. Select "Other" or "Student" as your user type.
    • You must see the words "BD Learning Compass" in the Welcome message to be in the right place for login.
  • No Activation Email Received?
    • Did you Qualify for Automatic Approval?
      • Customers:
        • Your account is automatically approved and the system sends an activation email to the email address you entered immediately if:
          • You registered with a valid work email address, and
          • You selected Customer in the User Type field, and
          • You selected your facility from the drop-down list, and
          • Your email address is recognized by the system
      • Traveler, Agency, Contractors and other non-direct employees
        • Your account is automatically approved and the system sends an activation email to the email address you entered immediately if:
          • You registered with a valid email address, (agency, personal, gmail, yahoo, and any other email account is eligible here), and
          • You selected Other in the User Type field, and
          • You selected your facility from the drop-down list
          • Any other setting will require manual approval.
      • Student
        • Your account is automatically approved and the system sends an activation email to the email address you entered immediately if:
          • You registered with a valid email address, (educational institution, personal, gmail, yahoo, and any other email account is eligible here), and
          • You selected Student in the User Type field, and
          • You selected your Educational Institution from the dropdown list
      • If you did not receive your Activation Email within 20 minutes after you registered, the email may have been sent to your bulk/junk/spam folder. Please check with your IT department on the spam filtering process, and make sure they accept emails from noreply@bd.com, cpsupport@bd.com and LearningCompass@bd.com.

    • If you did not Quality for Automatic Approval
      • If any of the above requirements are not met, your account will be placed in a manual review status.
      • Couldn’t Find your Facility or Educational Institution? If you typed your facility or educational institution name and address, our agents must update your account manually.
      • When you register during our business hours, we usually approve your registration within the same day.
      • Outside of our business hours and on the weekends, approval can take up to one business day. 
  • Did you miskey your email address? If so, the activation email cannot be delivered. Please re-register with the correct email address. 

  • Mail.Mil or Navy.mil email account users: The link in the Activation Email doesn’t work.
    • Your employer has implemented a security policy that replaces the beginning part of the web address with “ Caution-https: //eim.carefusion.com…”
    • Highlight and copy the activation web page address (press Ctrl-C) starting with https: // part (with no spaces…we only typed a space here so you can see it and your server won’t “correct” it), open a browser, click into the address bar, and press Ctrl-V to paste the rest of the activation web address right after it, with no spaces.
    • Be careful to highlight the whole activation message; it can appear to be 3 lines long. Remove any extra spaces that your email service inserted.
    • Need help with copy and paste? Click this link for how to use copy and paste on YouTube.

  • Can’t Register or log in with Gmail, Yahoo, Hotmail, AOL and other email addresses not issued by a customer facility
    • Learning Compass participates in the BD Customer single sign-on environment, which provides services to validated customers. You will not be permitted to access these reserved areas.
    • For you to have full access to Learning Compass, please register only at our special link: https://bd.com/LearningCompass. The registration screen must say Learning Compass in the top drop-down list.
      • If your facility does not issue a work email address, select Other or Student when registering instead of Customer.
      • Important: Select your facility or Educational Institution from the drop-down list.
        • You will still have access to the end user tutorials for all the products.
        • To access advanced content and other BD Customer Service applications, you will need to use an email account that has your employer’s email domain.
        • Contact us at LearningCompass@bd.com  if you need to upgrade your account to a full Customer account.

  • Generic Account Users:
    • Learning Compass only lets one person at a time log in with a given account. If a subsequent person logs in, the other user will experience an error that a peer has cancelled their session.
    • It’s easy for your users can get valid certificates in their own names with minimal data entry: we can help by pre-loading users. Search for “Import” inside Learning Compass for more details on how to submit a list of users. Make sure to discuss that option with your support agent when we respond.
    • Educators: You can now make assignments to your audience and track their progress. See the curriculum “Become a Customer Learning Manager in BD Learning Compass” to learn more about his feature.

  • Single Sign-on Error Message When Logging In:
    • Some users have reported Single Sign-on errors. This happens when information is missing from your profile.
    • This can happen if you registered before 2017, and Learning Compass needs more information from you, or if your account has a new number in the system.
    • If you experience this error, please let us know which job title and to which facility you should be associated.
    • Let us know if all the users at your facility have a new email address. We can fix that proactively for your colleagues if we know the old and new email address, and the required date of the change.

Opening Courses, Completing Courses and Printing Certificate FAQ

  • Flash Player Ending Support by Adobe in 2020 - Browsers in 2019
    • We are aware that the browser developers (Microsoft Internet Explorer, Google Chrome, Apple Safari, Mozilla Firefox and more) are blocking and ending support for Flash content now, in anticipation of Adobe ending support for Flash in 2020.
    • We are in the process of converting all our courses to eliminate Flash content by the end of 2019. We are prioritizing with our current and most popular courses first, followed by legacy content that is not as widely used.
    • We will post the SCORM versions as each new updated item is released.  This process is ongoing now. The system may send you emails when your curricula are updated. Pyxis ES v1.5, Pyxis ES v1.4, Pyxis ES v1.3x, Pyxis 4000 are updated now.
    • A few items from Py
    • If you have SCORM you downloaded from the old Customer Learning Portal before June 1, 2017, please see Help > SCORM Content, register for the curricula you are using, and complete Section 1 so you get the notices as each group of items is released.
  • Pop-up Blocker
  • Course opens to blank page or endless spinning circle.
  •   Incomplete Course after Passing Assessment.
    • Make sure you complete all the sections in the curriculum. Read and mark each "Note" Complete to get credit for each section. Check the first Note in the first section at the top, too.
    • Check Pop-up blocker: Make sure you allow ALL Popups from https://bd.csod.com.
    • PC Users, when instructed to close a course using the red X in the upper right corner of the window, this refers to the whole browser window that popped open to play the course.
    • If you use a Mac, when instructed to close a course using the red X in the upper right corner of the window, Mac users must use the red dot in the upper left corner of the browser window to close the course.
    • Make a screen shot of your passing quiz score and send that to us so we can mark you complete manually if need be.
  • To PRINT OUT YOUR CERTIFICATE from a web-based online course, please visit Learning > My Learning to view your active transcript.
    • If the course is in your Active transcript, you have not completed all the required elements in your course.
      • If you passed the quiz and it didn't mark complete, send us a screenshot of your completion page in the course so we can manually mark that complete that for you.
      • If it happens a lot, check your pop-up blocker to make sure you ALWAYS allow popups from bd.csod.com
    • Click the Active button and change to Completed.
    • Click on the drop-down list on the right side of the curriculum or web-based course you completed to display your certificate or view your Completion page.
    • If your web-based course is part of a Curriculum, you will not see a certificate separately.
    • Float over the dark bar at the top of the certificate page to display the print/download icons.
    • Click the Download icon to save your certificate on your computer as a PDF.  That makes it easy to email to your educator.
  • Respiratory Courses Not Found:

Educators and Learning Managers - Advanced Options

  • Using Courses in Your Own LMS.
    • If you would prefer your users to take tutorial courses from inside your own Learning Management System (such as HealthStream, Saba, Cornerstone, NetLearning, etc.), we have a way to do that:
      • SCORM Download. Basic tutorials for many products are available in SCORM 1.2 format and available for download.
      • Under Help, choose SCORM Content for detailed instructions.

  •   Assigning Courses in Learning Compass.
    • You are welcome to use Learning Compass to assign courses to your users, whenever they sign up. See the curriculum “ Become a Customer Learning Manager in BD Learning Compass” for details, options, and to sign up. 

Thank you for contacting LearningCompass@bd.com - we will be in touch soon.