Web-based courses use pop-ups to open the content of the course and to communicate with the Learning Management System. If you can't open the course, you may get a warning that the browser has blocked a pop-up, or if the course opens but shows only a blank screen, you may be experiencing a pop-up blocker. Following is how to address your pop-up blocker in each kind of browser:

Microsoft Internet Explorer

In Internet Explorer, you may receive a message asking you to Allow Once, Allow Always, or don't Allow. Choose Allow Always. If you only allow it once, the course can open, but the course may not be able to post your final score to the LMS, which often requires a second pop-up to open in the background.

Internet Explorer 11 Instructions - Make sure to add the following web sites to the Security zone:  bd.com, bd.csod.com and carefusion.com:

  1. Open Internet Explorer, select the Tools button , and then select Internet options.
  2. Select the Security tab, choose one of the security zone icons (Local intranetTrusted sites, or Restricted sites), and then select Sites. You can add sites to the zone you chose, or delete sites that you no longer want in this zone.
  3. If you chose Local intranet in the previous step, select Advanced, and then do one of the following:

    • Add a site. Enter a URL into the Add this website to the zone box, and then select Add.

Internet Explorer 10 Instructions

Internet Explorer 9 Instructions

Google Chrome - Block or allow pop-ups n Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click Settings.
  4. At the bottom, click Show advanced settings.
  5. Under "Privacy," click Content settings.
  6. Under "Pop-ups," select an option:
    • Do not allow any site to show pop-ups (recommended)
    • Manage Exceptions
    • Add our web sites bd.com, bd.csod.com, and carefusion.com to your list of exceptions.

Mozilla Firefox - Pop-up blocker settings

Firefox allows you to block pop-ups entirely, or permit them for selected web sites. For safety, we recommend leaving your pop-up blocker turned on, but adding our web sites bd.com, bd.csod.com, and carefusion.com to your list of exceptions:

  1. Click the menu button New Fx Menu and choose Options.
  2. Select the Content panel.
    pop-up options 38
  3. In the Content panel below Pop-ups:
  • Uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether. 
  • For maximum safety, we recommend that you leave the pop-up blocker on, and add our web sites to Exceptions… click to open a dialog box with a list of sites that you want to allow to display pop-ups.
  • The dialog box offers you the following choices: 

Allow: Click this to add a website to the exceptions list for each of the following web site addresses: bd.com, bd.csod.com, and carefusion.com.

Safari for Mac: Unblock pop-ups

  1. Choose Safari > Preferences, then click Security.

  2. De-select “Block pop-up windows.”