Symptoms of Browser Issues

If a course isn't running in your browser, you may see a blank white or gray screen, and an endless message that the course is "loading." The screen may appear frozen. The course naturally loads within one minute, so if it appears to be frozen for more than 5 minutes, you should quit the course.

In some cases, a video may start to play, and stop.

In that case, you may need to adjust the settings of your browser to make sure you can support the content in those courses. 

System Requirements to Help Adjust Your Browser

Here are some System Requirements and tips for BD Learning Compass legacy courses.


Adobe Flash Player

Adobe has announced that it will be terminating support for Adobe Flash at the end of 2020. This has inspired the browser developers to terminate support for Flash much earlier, many in 2019.  BD has begun the process of converting 10 years' worth of content to the current HTML5+CSS tools and videos for active content. As you can imagine, this takes a good deal of time. We are proceeding on a prioritized schedule to convert our legacy courses. Click here for more information about Flash content conversion.

Mac Users

The courses on the site are tested with Internet Explorer versions 8-11/Edge using the current Adobe Flashplayer plugin. (You can get your current version here: http://get.adobe.com/flashplayer/). The courses themselves are Windows-based, like the Pyxis and Alaris products, so the courses have not been optimized for the Mac. 

Because Apple no longer supports Flash Player content, the courses may not perform in Safari. You will have a better chance using Chrome or Firefox when using a Mac.  

Windows Users

The courses on the site are tested with Internet Explorer versions 8-11/Edge using the current Adobe Flashplayer plugin.(You can get your current version here: http://get.adobe.com/flashplayer/) 

There are 4 main reasons a course may not run properly in your browser: 1) Pop-up Blocker, 2) Browser blocking video content 3) Browser Incompatible, or 4) recently, Google Chrome has implemented an "Ask First" function for Flash content that produces errors.

1) Pop-up Blocker
Learning Compass opens the courses in one or more pop-up windows, so if you are using a pop-up blocker, you should add bd.csod.com to your Trusted Sites and allow pop-ups from bd.csod.com and brightcove.com. 

2) Browser or LMS Settings Blocking Video Content
Internet Explorer 11/Edge users may find that browser settings are blocking the videos in the Pyxis ES v1.5 and above courses from playing. Try the following settings, or ask your IT department to allow your browser to have the following settings:
   a) Add brightcove.com to your web sites that allow pop-ups and your Trusted Sites. The videos in our courses stream from servers located at brightcove.com, and your IT department may need to allow streaming content from that server. To add to Trusted sites:
  • Click the Tools gear icon in the upper right side of your browser, then select Internet Options
  • Click the Security tab
  • Click the Trusted sites green check mark
  • Add the web site brightcove.com (or https://www.brightcove.com) to your trusted zone.
  • Click Close.

SCORM Users: 

If the videos don't play in your LMS, ask your LMS system administrator or vendor to permit streaming content from https://www.brightcove.com

   b) Uncheck ActiveX Filtering - Microsoft IE Users: In your Tools > Safety menu, you may see a check mark beside ActiveX Filtering. Click to uncheck that box, then restart the video to see if it allows the course to play. The video player tool in some older courses use ActiveX code to boost performance.



3) Browser Incompatible with Flash and/or Java tools
If a course isn't running in your browser, you may see a blank white or gray screen, and an endless message that the course is "loading." In that case, you may need to adjust the settings of your browser to make sure you can support the content in those courses.

The courses on the site are tested with Internet Explorer versions 8-11/Edge using the current Adobe Flashplayer plugin.  (You can get your current version here: http://get.adobe.com/flashplayer/)

We also encourage you to have a current version of the java plugin for your browser, which you can get from here: https://java.com/download

Windows 7 and 10 Users with Internet Explorer 10 or newer may need to set the browser up to run *.bd.csod.com in compatibility view, especially when using older courses (Pyxis ES v1.3.4, 4000 and older, Alaris System CBT CLP1106, etc.). Microsoft offers instructions for each one here: http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view

4) Google Chrome: New "Ask First" Setting for Flash content
Google Chrome has declared that they will gradually block Flash content by default. They recently implemented a new setting that causes courses to simply not load, with no effective message. The default setting is "Ask First."  By the end of 2019, the default setting will be "Blocked."

See Google Chrome - How to fix the Flash Setting from Ask First for how to adjust both the Flash setting and the Pop-up Blocker.


Java

We encourage you to have a current version of the java plugin for your browser for legacy courses (prior to Pyxis ES v1.5 and Alaris Video Education), which you can get from here: https://java.com/download  


Allow Pop-ups from bd.csod.com and bd.com and brightcove.com

BD Learning Compass opens the courses in one or more pop-up windows, so if you are using a pop-up blocker, you should add *.brightcove.com, https://bd.csod.com and bd.com to your Trusted Sites and allow pop-ups from *.bd.csod.com and *.brightcove.com. 

Display Size

Most of the courses are set with a screen size of 1024 x 768.

Many of them display well on mobile devices in landscape mode (turned sideways).

iPhones and Android devices have very small viewing spaces, so some images of the full-size screens used in the Pyxis products may not be clearly visible in such a small format.

The Alaris System Videos were shot with good close-ups, but again, the on-screen text and images may be too small to read thoroughly. Use your mobile devices with that in mind. The larger your display, the better.